Privacy Policy

This Privacy Policy describes how One Season Heating And Air Conditioning (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information you provide on our website and through other channels such as text messaging. This Privacy Policy applies to information collected online on our website, through mobile applications, via email, and through other electronic communications. By accessing or using our website or providing your information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We may collect personal information from you when you visit our website, use our services, or communicate with us through text messaging. The types of personal information we may collect include:

Contact information such as your name, email address, phone number, and mailing address.
Information about your HVAC system, such as its make, model, and service history.
Payment information, if you make a purchase or payment for our services.
Communication preferences, such as whether you prefer to be contacted via email, phone, or text message.
Other information you voluntarily provide to us, such as feedback, reviews, or survey responses.

How We Use Your Information

We may use the personal information we collect for the following purposes:

To provide you with the products and services you request, including scheduling HVAC maintenance, repairs, or installations.
To communicate with you about your appointments, service updates, and other relevant information.
To process payments and fulfil orders.
To respond to your inquiries, requests, and feedback.
To personalize your experience and tailor our services to your needs.
To improve our website, services, and customer support.
To comply with legal and regulatory requirements.

Text Messaging

If you provide your mobile phone number and consent to receive text messages from us, we may send you text messages related to your service appointments, promotions, and other relevant information. Message and data rates may apply, and you can opt-out of receiving text messages at any time by replying “STOP” to any message you receive from us.

We may share your personal information with third parties who provide services on our behalf, such as payment processors, IT service providers, and marketing agencies. We may also share your information with our affiliates and business partners for marketing and promotional purposes, but we will not sell or rent your personal information to third parties for their own marketing purposes.
We may disclose your personal information if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, and disclosure. However, no data transmission over the internet or electronic storage system is completely secure, so we cannot guarantee the absolute security of your information.

Your Choices and Rights

You have the right to access, update, and correct your personal information, and you may also request that we delete your information or restrict its processing. To exercise these rights or to opt-out of receiving marketing communications from us, please contact us using the information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting a notice on our website or sending you an email.